Customer Service

Terms of Use
The NapoleonsMacarons.com website is maintained by La Creme Fraiche LLC dba Napoleon’s Macarons.

This URL (NapoleonsMacarons.com) and all related and linked sites are a web-access catalogue provided by La Creme Fraiche LLC dba Napoleon’s Macarons and/or its affiliates (hereafter, collectively, “Napoléon’s Macarons”). Access to this site is provided in consideration of and subject to the following terms and conditions:In using this site, you understand that you are releasing Napoléon’s Macarons and all its officers, agents, owners and affiliates (“Released Parties”) for any and all liability for any direct, indirect, consequential or punitive damages incurred as a result of your access to or use of this site. You agree that this waiver of all liability includes, but is not limited to, any damages due to computer viruses that may enter your computer equipment due to accessing or downloading information from this site, loss of information or data, damages arising out of service interruptions, negligence or any other cause of action relating to your access, use or inability to access or use the site.

Copyright
All pages, pictures and images and anything else displayed within this Internet site (“Site”) are the property of Napoléon’s Macarons. No portion of the material on these pages may be copied, reprinted, republished or otherwise used in any form without the express written permission of Napoléon’s Macarons. Napoléon’s Macarons is committed to protecting copyrights and expects users of the Service to do the same. The images displayed by Napoléon’s Macarons are owned by and/or licensed to Napoléon’s Macarons. You may not download, publish, or reproduce in any means any of the images posted on our sites. At Napoléon’s Macarons’ discretion and in appropriate circumstances, Napoléon’s Macarons may terminate the accounts of users or prevent access to the Service by users who it suspects to be infringing intellectual property rights.

Warranty Disclaimer
THIS SITE, INCLUDING ANY CONTENT AND INFORMATION CONTAINED WITHIN IT, ANY SITE-RELATED SERVICE, AND ANY PRODUCT OR SERVICE PURCHASED OR MADE AVAILABLE THROUGH THE SITE, IS PROVIDED “AS IS” WITHOUT REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.THE NAPOLEON’S MACARONS SHOP DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES REGARDING ANY OTHER WEB SITE THAT YOU MAY BE ABLE TO ACCESS THROUGH THIS SITE; YOU UNDERSTAND THAT THE NAPOLEON’S MACARONS SHOP HAS NO CONTROL OVER THE CONTENT OF SUCH OTHER SITES. YOU ALSO ACKNOWLEDGE THAT YOUR ACCESS TO AND/OR USE OF THE SITE AND/OR RELATED PRODUCTS OR SERVICES MAY NOT BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ANY OTHER SITE ACCESSIBLE THROUGH THIS SITE, AND ANY SITE-RELATED PRODUCTS OR SERVICES.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED PRODUCTS OR SERVICES, AND/OR CONTENT OR INFORMATION CONTAINED WITHIN THE SITE IS TO STOP USING THE SITE AND/OR THOSE PRODUCTS OR SERVICES. THE NAPOLEON’S MACARONS SHOP, ITS OWNERS, SPONSORS, SITE DEVELOPERS, AGENTS, THIRD PARTY SUPPLIERS AND LICENSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED PRODUCTS, SERVICES AND/OR CONTENT OR INFORMATION CONTAINED WITHIN THE SITE OR LINKED TO OR FROM THE SITE.

Under no circumstances will Napoléon’s Macarons be liable for any loss or damage caused by your reliance on information obtained through the Site.

Linked Sites and Third Parties
Linking directly to images on Napoléon’s Macarons servers from external sites is expressly prohibited.This Site contains links to other Web sites operated by third parties (“Linked Sites”). You acknowledge that Napoléon’s Macarons is not responsible for any content that appears on the Linked Sites. You also acknowledge that the respective owners of the Linked Sites do not, by virtue of the linking, necessarily endorse Napoléon’s Macarons, nor are they necessarily affiliated with Napoléon’s Macarons. You acknowledge that Napoléon’s Macarons is not liable for the defamatory, offensive or illegal conduct of other users or third-parties, and that the risk of injury from the foregoing rests entirely with you.

Modifications
Napoléon’s Macarons shall have the right at any time to (a) change the terms of this Agreement, (b) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, or (c) change any fees or charges for use of the Site, including instituting new or increased fees or charges for the use of the Site or any other Site-related services or any feature thereof. Such changes, modifications, additions, or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on the Site, or by electronic mail, or by conventional mail. Your use of the Site after such notice shall be deemed to constitute your acceptance of such changes, modifications, additions, or deletions. You are expected to review this Agreement periodically to ensure familiarity with the most current version.

Canceling the Service
If you violate any of these Terms, your permission to use the Service will terminate automatically. Napoléon’s Macarons reserves the right to cancel the Service or to discontinue accounts that have been inactive. We may do so at our discretion after sending an email warning to the address you used when you set up your account and waiting for a reasonable period for your response.

Miscellaneous
This Agreement is entered into in the State of California and shall be governed by and construed in accordance with the laws of the State of California, exclusive of all choice of law rules. Each party to this Agreement submits to the exclusive jurisdiction of the state and federal courts sitting in the State of California, and waives any jurisdictional, venue or inconvenient forum objections to such courts. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorney fees. In the event that any of the provisions of this Agreement are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto are expressly canceled. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.You agree to indemnify, defend and hold harmless Napoléon’s Macarons AND ALL RELEASED PARTIES from and against any and all claims, damages, costs or other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement, (b) your violation of the Code of Conduct and/or (c) your activities in connection with the Site or Site-related services.

The Terms of Use Policy is incorporated here in full and is a part of this policy. In addition to those terms, in creating an account with, making any submission to, or placing any purchase from Napoléon’s Macarons, you agree as follows:

AGE REQUIREMENT
You must be at least 18 years of age to use our Service. If you, your parent or guardian, have any concerns please feel free to contact us.

Your Submissions
You may submit certain material to Napoléon’s Macarons as part of your use of the Service (“Submissions”). You acknowledge and agree that, by submitting any text, images, data, or other materials (“Content”) to Napoléon’s Macarons, you grant to Napoléon’s Macarons the right to use that Content in any form, media or technology now known or hereafter developed for the purpose of completing your Order and displaying your Shopping Cart in your account. By submitting Content to Napoléon’s Macarons, you acknowledge that you have the authority to grant such rights to Napoléon’s Macarons. You acknowledge that Napoléon’s Macarons has no obligation to monitor your access to, or use of, the Service, but has the right to do so for the purpose of operating the Service, to ensure your compliance with these Terms or to comply with applicable law or the order or requirement of a court, administrative agency or other government body.Napoléon’s Macarons has no obligation to monitor the Site or Site-related services. However, you acknowledge and agree that Napoléon’s Macarons has the right to monitor the Site and Site-related services and to disclose to any third party any information in order to operate the Site properly, to protect itself and its customers and to comply with legal obligations or governmental requests. Napoléon’s Macarons reserves the right to immediately terminate any individual’s use of the Site and/or such user’s password(s) or account(s) in the event of any conduct by such user which Napoléon’s Macarons, in its sole discretion, considers to be unacceptable, or in the event of any breach by such user of this Agreement. Such termination may occur without notice to the user.

Making Purchases
In making any purchase of products or services described on the Site, you will be asked to supply certain information including but not limited to credit card or other payment information. You understand that any such information will be treated by Napoléon’s Macarons in the manner described in its Privacy Policy. You agree that all such information that you provide will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Moreover, you agree to review and to comply with the terms and conditions of any specific agreement that you enter into with any merchant and/or service provider in connection with the licensing or purchase of any product or service.
Napoléon’s Macarons reserves the right to refuse to fulfill any order or purchase. In such an event, your payment will be refunded.
THE SERVICE AND PRODUCTS AVAILABLE THROUGH NAPOLEON’S MACARONS’ SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NAPOLEON’S MACARONS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NAPOLEON’S MACARONS MAKES NO WARRANTY THAT ITS PRODUCTS WILL BE FREE FROM ANY AND ALL DEFECTS. NAPOLEON’S MACARONS MAKES NO WARRANTY REGARDING ANY GOODS, SERVICES, SPECIAL OFFERS, OR THE DELIVERY, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY GOODS OR SERVICES PURCHASED, ACCESSED OR OBTAINED THROUGH NAPOLEON’S MACARONS’ SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM NAPOLEON’S MACARONS OR THROUGH THE SITE OR SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL NAPOLEON’S MACARONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR OTHER INTANGIBLES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, EVEN IF NAPOLEON’S MACARONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT RESULT FROM YOUR ORDER OR GOODS OR SERVICES ON THIS SITE, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. YOU AGREE THAT THE AGGREGATE LIABILITY OF NAPOLEON’S MACARONS TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SITE OR SERVICE IS LIMITED TO $100. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NAPOLEON’S MACARONS HAS SET ITS PRICES AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY SPECIFIED HEREIN.

Site Security
Napoléon’s Macarons is committed to protecting the security of your personal information so that you can shop at NapoleonsMacarons.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The company adheres to strict industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions; Industry leading encryption hardware and software methods and security protocols to protect customer information; and Compliance with the Payment Card Industry Data Security Standard (PCI DSS). NapoleonsMacarons.com is registered with the Authorize.Net Verified Merchant Seal program.

e-Check

Shipping
Quality insurance is very important to Napoleon’s Macarons. Our products are freshly handcrafted on a daily basis and shipped exclusively overnight by USPS Express, Monday through Thursday.

Please note that we do not ship between Friday and Sunday due to the delicacy of our products.

USPS Express rates vary based upon destination. We will not be held liable for packages returned as undeliverable or lost packages.

 

Local Pickup
If you choose Local Pickup as your delivery method, please note that we must receive your order by 5pm PST for it to be ready the next day. Please bring your printed email receipt with you to the store you selected at checkout.

 

Return Policy
If upon receipt, the merchandise is damaged, please contact our customer service for a full refund or exchange, at napoleonsmacarons@gmail.com or by phone at (818) 704-1741 to let us know about the inconvenience. Please provide your order number and the nature of the problem you encountered.

Please note that only merchandise will be refunded, not shipping costs.